Refund Policy for Quick Search

1. General Policy: We strive to ensure customer satisfaction with every service provided through our platform. However, we understand that circumstances may arise where a refund is necessary. This policy outlines the conditions under which refunds will be provided by Champion Clap, a provider of on-demand services from various companies.

2. Eligibility for Refund: Refunds may be issued under the following circumstances:

• Service Unavailability: If a service booked through our platform becomes unavailable due to unforeseen circumstances or unavailability from the service provider, a refund will be issued.
• Service Quality: If the service provided does not meet reasonable expectations of quality or fails to adhere to the agreed-upon terms as described, a refund may be granted.
• Cancellation by Service Provider: In case a service provider cancels a confirmed booking for reasons beyond the customer's control, a refund will be processed.
• Double Charging: If a customer has been double-charged due to a technical error or system glitch, a refund for the duplicate payment will be issued promptly.

3. Non-Eligibility for Refund: Refunds will not be provided in the following cases:

• Customer Change of Mind: If a customer decides not to proceed with a booked service for reasons unrelated to service quality or provider availability, refunds will not be granted.
• No-Show: If a customer fails to show up for a scheduled service without prior cancellation, refunds will not be issued.
• Misunderstanding of Service Description: Refunds will not be granted if the service received aligns with the description provided at the time of booking.

4. Requesting a Refund: Customers must initiate refund requests by contacting our customer support team through our official channels. The request must include:

• Booking details (confirmation number, date, and time of service).
• Reason for requesting a refund, with supporting evidence if applicable (such as photos or communication records).

5. Processing Time: Refunds will typically be processed within 7 business days of the approval of the refund request. The time it takes for the refund to appear in the customer's account may vary depending on the payment method and financial institution.

6. Refund Method: Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed upon by both parties.

7. Dispute Resolution: In case of disputes regarding eligibility or amount of the refund, Champion Clap reserves the right to investigate and make a final decision based on the circumstances presented.

8. Amendments to the Policy: Quick Search reserves the right to amend this refund policy at any time. Any changes will be communicated to customers and will apply to all transactions made after the effective date of the amendment.

Contact Information: For any questions or concerns regarding this refund policy, please contact our customer support team at support@quicksearch.com.

This refund policy is effective as of 1st June 2024 and applies to all transactions conducted through our platform thereafter.